Welcome to Watford Flowers. Our Terms & Conditions are set out below to guide your use of our website and online flower delivery service in Watford and the surrounding areas. By placing an order with us, you agree to these terms, which outline the process for ordering, making payments, cancellations, liability, and your legal rights. Please read them carefully before making a purchase to ensure a smooth experience with us.
These Terms & Conditions apply to customers who order flowers and associated gifts online for delivery to addresses within Watford and neighbouring locations. Our service is available to residents, businesses, and organisations situated in this region. We may update or revise these terms occasionally to accommodate changes in our service or legal requirements; the latest version will always be published on our website.
The Watford Flowers website provides a convenient way for you to browse, select, and purchase flowers and gifts for delivery throughout Watford and nearby areas. To place an order, follow these steps:
Once your order is successfully submitted and payment is received, we will send an electronic order confirmation to the email address provided during checkout. This confirmation signifies our acceptance of your order, subject to availability and validation of your payment information. If, for any reason, we are unable to fulfil your order (for example, due to item unavailability or external factors beyond our control), we will contact you promptly to offer an alternative or refund.
While we endeavour to keep our online catalogue up-to-date, all products are subject to availability. In the rare event that an item or specific floral variety is unavailable at the time of processing your order, Watford Flowers reserves the right to substitute with a similar item of equal or greater value, maintaining the original style and colour as closely as possible. Should a significant substitution be required, we will attempt to contact you in advance.
All prices on the Watford Flowers website are listed in GBP (£) and are inclusive of VAT where applicable. We accept a range of secure payment methods; the options available will be presented at the checkout stage. Full payment must be received before we commence preparation and delivery of your order.
In the event a payment is declined or reversed, we will notify you and your order will not be processed until payment is received in full. We take your payment security seriously and use encrypted payment providers to process transactions securely.
We offer flower delivery throughout Watford and the surrounding areas. Deliveries are made on the selected date during our standard operating hours. Same-day and next-day delivery options may be available but are subject to order cut-off times and availability. We reserve the right to adjust delivery schedules during busy periods (such as Valentine’s Day, Mother’s Day, or Christmas), and we encourage you to order in advance for such occasions.
Please ensure someone is present to accept the delivery. If nobody is available at the address, we will attempt to leave the order in a safe location or with a neighbour (where possible and at our discretion). If neither is possible, we will leave a calling card with instructions to arrange re-delivery or collection. Additional delivery attempts may incur extra charges.
If you wish to cancel or amend your order, please notify us as soon as possible using the contact details provided on our website. Orders that are already prepared, dispatched, or delivered cannot be cancelled or amended. For perishable goods like flowers, the right to cancel may not apply if preparation has begun.
If your order is eligible for cancellation, a full refund will be processed using the original method of payment. Refunds may take up to 5-7 business days to appear, depending on your payment provider. For amendments involving delivery details, we will do our best to accommodate requests made prior to dispatch, but cannot guarantee changes after the order has left our premises.
Due to the perishable nature of fresh flowers, returns are generally not accepted. However, if your delivery arrives in poor condition, is incorrect, or does not meet the description on our website, please contact us within 24 hours of receipt with photographic evidence so we can investigate the issue. Subject to review, we may offer a replacement or refund at our discretion. For non-perishable items (such as vases or gifts), statutory rights apply.
As a customer, you are responsible for providing accurate order and delivery information. Any additional costs incurred due to incorrect details may be charged to you. You should ensure the recipient is available to accept the delivery at the specified address and time frame. Please also note that allergies or sensitivities to flowers or related products are your responsibility; if you have any concerns, please contact us in advance for additional information on flower types included in your order.
Watford Flowers shall not be liable for any loss or damage arising from events or circumstances out of our reasonable control, including but not limited to delays caused by traffic congestion, severe weather, acts of God, or third parties. Our liability for any direct loss or damage arising from our negligence is limited to the value of the affected order.
We do not accept liability for:
Nothing in these terms seeks to exclude or limit your statutory rights or Watford Flowers’ liability in respect of personal injury or death caused by negligence or for fraud.
Watford Flowers is committed to handling your personal data securely and in accordance with applicable data protection laws. Details provided by you during the ordering process are used solely to fulfil your order, manage communication, and improve our services. For more information about how we use and protect your data, please refer to our Privacy Notice available on the website.
All content, images, designs, and text on our website are the intellectual property of Watford Flowers or its licensors. You may not copy, reproduce, or use them without our prior written permission for purposes other than purchasing goods from us.
These Terms & Conditions, their subject matter and formation, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or purchases from Watford Flowers shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found invalid or unenforceable by a court, this will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision in these terms at any time does not constitute a waiver of such right or provision. These terms constitute the entire agreement between you and Watford Flowers concerning your order and supersede any previous agreements or understandings.
Should you have any questions or require clarification regarding these Terms & Conditions, please refer to the contact details provided on our website. Thank you for choosing Watford Flowers for your online flower delivery in Watford and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Watford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Watford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
