At Watford Flowers, we take great pride in being a trusted local florist serving households and businesses throughout Watford and the surrounding areas. Our fresh flowers guarantee means every bouquet is carefully prepared and delivered to ensure lasting beauty and customer delight. Your satisfaction is at the heart of what we do and why so many local customers choose us, time and again.
If you receive flowers or arrangements from us that are damaged on arrival, please notify us as soon as possible on the day of receipt. Our team will ask you for a photo of the damaged items, which helps us to swiftly assess the situation and arrange a prompt resolution. We are committed to resolving such incidents quickly, either by replacing the product or offering a full refund, in line with your preference.
We source only the freshest flowers and quality foliage, ensuring utmost freshness upon delivery. Our bouquets, under normal local indoor conditions, are guaranteed to remain fresh for a minimum of 5 days from delivery in Watford. To help flowers last as long as possible, we recommend trimming the stems, changing the water, and keeping arrangements away from direct sunlight or extreme temperatures. If you believe your flowers have not met this freshness guarantee, please notify us within 5 days of delivery and include a clear photograph so that we can assess the matter fairly and efficiently.
We stand firmly behind the quality of our flowers. If your order arrives damaged, or fails to meet our freshness guarantee, we will offer you the choice of a replacement or a refund. Replacements are typically arranged for the next available delivery date, prioritising your original order type and preferences wherever possible. Refunds are processed back to the original form of payment swiftly once the issue is verified.
We always strive for complete customer satisfaction at Watford Flowers. If, for any reason, your experience has not met expectations, we are here to help. To raise a complaint, please contact us with your order details and a description of your concern. Where helpful, include any supporting photos. Our dedicated customer service team will acknowledge your complaint promptly, investigate thoroughly, and work to reach a fair resolution. We believe in listening to our customers and using feedback to improve our service continually.
As a reputable local florist, Watford Flowers is dedicated to exceeding customer expectations with every bouquet delivered. From careful handcrafting to attentive aftercare, we seek to make every customer interaction a positive one. Thank you for trusting us to deliver the freshest flowers in Watford. If you have any questions regarding our returns, refunds, or complaints process, please do not hesitate to get in touch.
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